Privacy Policy - The Handmade Hut

Effective Date: 11/04/2025

 Last Updated: 11/04/2025

At The Handmade Hut (www.thehandmadehut.co.uk), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website.

1. What We Collect
We may collect the following:
- Personal details: Name, email address, billing/shipping address
- Order details: Items purchased, payment method
- Account info: Login details if you create an account
- Technical info: IP address, browser type, usage data via cookies (using Google Analytics)

2. Why We Collect It
We use your information to:
- Process and ship your orders
- Send order confirmations and updates
- Provide customer support
- Improve our website performance and user experience - Detect and prevent fraud

3. Sharing Your Data
We may share your data with:

- Payment providers: Stripe and PayPal
- Delivery services: To ship your items
- Analytics tools: Google Analytics (anonymous usage data) We will never sell or rent your personal information.

4. Cookies & Tracking
We use cookies to:
- Help you navigate and use our site
- Track usage to improve our services
You can manage cookies via your browser settings.

5. Your Rights
As a UK user, you have the right to:
- Request access to your data
- Correct inaccurate data
- Request deletion (where appropriate)
- Withdraw consent for marketing
To exercise these rights, email us at info@thehandmadehut.co.uk.

6. How We Protect Your Data Your data is protected using: - SSL encryption
- Secure payment gateways

- Restricted access to your information

7. Changes to This Policy
We may update this Privacy Policy. Please check back periodically for updates.

Contact Us:
The Handmade Hut
Email: info@thehandmadehut.co.uk Phone: 01225 688024

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Terms and Conditions - The Handmade Hut

Effective Date: 11/04/2025

Welcome to The Handmade Hut. By using our website (www.thehandmadehut.co.uk), you agree to these Terms and Conditions.

1. Orders
- All products are handmade and/or personalised.
- Orders are confirmed once payment is received.
- We reserve the right to refuse or cancel orders if there is an error in pricing or availability.
- Once an order has been placed, cancellations cannot be made as these items are personalised.

2. Pricing & Payment
- All prices are in GBP (£).
- Payments are securely processed through Stripe or PayPal. - Prices may change without notice.

3. Shipping

- We only ship within the UK.
- Shipping timeframes are estimates and may be affected by postal delays.

4. Returns & Refunds
- No returns on personalised items unless there is a fault caused by us (e.g. spelling error on our part).
- If there's an issue with your order, contact us within 7 days of receiving it.
- Non-personalised items may be eligible for return - please contact us to discuss.

5. User Accounts
- Users may create accounts to store order history and shipping information. - You are responsible for maintaining the confidentiality of your account.

6. Intellectual Property
All content (images, text, product designs) on this site is the property of The Handmade Hut and may not be used without permission.

7. Limitation of Liability
We are not liable for indirect or consequential damages. Our liability is limited to the purchase price of the item.

8. Governing Law
These terms are governed by the laws of England and Wales.

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Data Protection Policy - The Handmade Hut

Effective Date: 11/04/2025

This Data Protection Policy explains how The Handmade Hut ensures your personal data is handled securely and in compliance with UK GDPR laws.

1. Data Controller
The Handmade Hut is the data controller. We determine how and why your personal data is processed.

2. Lawful Basis for Processing
We process your data for:
- Fulfilling contracts (orders)
- Legal compliance (e.g., tax records)
- Legitimate interest (e.g., improving website experience) - Consent (e.g., email marketing - optional)

3. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Data portability (in some cases)
You can exercise these rights by emailing us at info@thehandmadehut.co.uk.

4. How Long We Keep Data
We retain order and account data for up to 6 years for tax and business record-keeping, or as

required by law.

5. Third Parties
We use trusted third-party providers (e.g., Stripe, PayPal, Google Analytics) who are also compliant with GDPR and only process your data to the extent necessary.

6. Security Measures
- SSL encryption
- Secure servers and payment processing
- Access to customer data is limited to authorised staff

Cookie Policy - The Handmade Hut

Effective Date: 11/04/2025

At The Handmade Hut, we use cookies to enhance your browsing experience and improve our

website. By continuing to use our website, you consent to our use of cookies in accordance with this

policy.

1. What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They help websites function

efficiently and collect information for analytics and functionality.

2. How We Use Cookies

We use cookies to:- Remember your preferences and basket contents

- Analyze how you use our site (via Google Analytics)

- Improve website functionality and performance

3. Managing Cookies

You can manage or disable cookies through your browser settings. Please note, disabling cookies

may affect the functionality of our website.

For more information on cookies, visit: https://www.allaboutcookies.org

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Returns & Refunds Policy - The Handmade Hut

Effective Date: 11/04/2025

We take pride in creating quality handmade and personalised items. Please read our policy carefully

before placing your order.

1. Personalised Items

- All personalised items are non-returnable and non-refundable, unless the fault lies with us (e.g.,

spelling error or incorrect design based on your instructions).

- Once an order is placed, it cannot be cancelled, as work begins shortly after confirmation.

2. Faulty or Incorrect Items

If there's a fault or error on our part:

- Contact us at info@thehandmadehut.co.uk within 7 days of receiving the item.- Include a photo and description of the issue.

- We'll offer a replacement or refund at our discretion.

3. Non-Personalised Items

- Returns are accepted for unused, non-personalised items in original packaging.

- Please contact us within 14 days of delivery to arrange the return.

- Return postage is the responsibility of the customer unless the item is faulty.